Frequently Asked Questions


City of Melbourne Department Information:

Main: 321-608-7100
Fax: 321-608-7199
Website: www.melbourneflorida.org
Email: water.sewerbills@mlbfl.org

Customer Service hours of operation: Monday – Friday 8:30 AM – 5:00 PM EST

Direct all correspondence to:

City of Melbourne
Utilities Division
900 E. Strawbridge Ave.
Melbourne, FL 32901

How can I view my bill online or sign up for e-billing?Answer: You will need to register your account. To register you will need:

  • • Account Number
  • • Service address zip code
  • • Click on "Register" or "Login" at the top of the page to register.

How can I pay my bill online?Answer: You can register your account to make payments or skip the registration to pay as a guest. Once you have successfully logged in, please choose the "Make Payment" option on your Home page. You have the following payment options online:

  • • Credit Card (Visa, MasterCard, Discover, American Express)
  • • Debit Card (Visa, MasterCard, Discover, American Express)
  • • E-Checks

What other online payment features/options do I have?Answer: The below payment options are also available.

  • • Save multiple payment methods for quick and easy processing using the “Account Settings” tab.
  • • Schedule Auto Payments using the "Auto-Pay" tab.
  • • Register online for our Text and Pay option to get reminders of your bill due date and pay your bill via one easy text!

What other payment options are available?

By phone with a live agent: You can make a payment over the phone during regular business hours (9:00AM – 5:30PM EST) by contacting a live First Billing Services Customer Service Representative at (855)270-3592.

By phone with an automated phone payment system: Contact the 24 hour automated phone bill payment system which is outlined on your bill at 1-888-818-5713.

By Mail: Send payment to our secure payment processing center using the payment stub and envelope included with your bill. If you do not have a payment stub, please make sure your full account number is listed on your check/ money order and send your payment to:

City of Melbourne
Utilities Division
900 E. Strawbridge Ave.
Melbourne, FL 32901

Drop Box: Payments can be made at the drop box located in the parking lot directly in front of City Hall, 900 E. Strawbridge Ave., Melbourne, FL 32901

I forgot my User Name.Answer: Please click on the “Forgot your User Name?” link on the Secure Client Log In screen. Enter your email address and click “Retrieve User Name” to retrieve your user name via email.

I forgot my password.Answer: Please click on the “Forgot your Password?” link on the Secure Client Log In screen. Enter your user name and click “Reset Password” to receive a temporary password via email.

How can I view my payment history information online?Answer: To view a copy of the previous payments processed by First Billing Services, choose the “Account History” option on your home page. You can email or print receipts from this location.

How can I register more than one account under the same username?Answer: Register one of your accounts using the “Register” tab from the Secure Client Log in screen. Click on “Manage Accounts” to add additional accounts to your username. Once the additional accounts are registered, navigate the accounts using the quick drop menu on the top right side of your screen.

How do I remove an account from my username?Answer: Click on “Manage Accounts” to remove an account from your username. Simply click on the delete button of any accounts you wish to remove.

Payment/Website Questions?

customerservice@firstbilling.com
(855) 270-3592

Monday - Friday: 8:00AM - 6:00PM EST
24-Hour Automated Phone Payments
888-818-5713

Utility Billing Account Questions?

water.sewerbills@mlbfl.org
321-608-7100
Customer Service Hours
Monday - Friday: 8:30AM - 5:00PM EST